Frequently Asked Questions
Q. What type of payment do you accept?
A. I use Paypal for checkout, with which you can use your Paypal account or your Debit/Credit card. If your payment comes through Paypal as an e-check, your order will be sent after payment has cleared (the amount of time this takes depends on the bank, but is usually 3-5 business days).
In the case of a custom order, I take a 50% nonrefundable Paypal deposit upfront. You will be emailed a photograph of the completed item before it is shipped. Upon approval of that photograph, an invoice will be sent for the remaining 50% and once that is paid, I will ship your item to you.
Q. How will my order be shipped?
A. Domestic orders are shipped First Class Mail via USPS. International orders are shipped First Class International. Most items are on stock and ready to ship in 1-3 days. Custom pieces may take up to a week to complete.
All orders are securely packaged in a bubble mailer. Items are gift wrapped in a handmade box with tissue paper and ribbon. A custom gift tag can be included if you are sending this directly to someone else.
Q. What is your return policy?
A. I want to ensure that every customer is 100% satisfied! So if for any reason you are not happy with your purchase, please e-mail me within 10 days of receiving your order and we can work something out.
I do give full refunds if you are not happy with your item. I ask that you first ship the product back to me within one week and provide a tracking number. The customer is responsible for the return shipping costs.
In the case of a custom order, I take a 50% nonrefundable deposit upfront. You will be emailed a photograph of the completed item before it is shipped. Upon approval of that photograph, an invoice will be sent for the remaining 50% and once that is paid, I will ship your item. If you receive your item and it has been damaged in the mail or you are unhappy for any reason, please contact me right away. You have 10 days to contact me and request a brand new item or a 50% refund. I ask that you ship the item back to me and provide a tracking number. If you request a brand new item, I will ship it to you as soon as I receive the damaged item. The customer is responsible for the return shipping costs.
I do not refund for damages caused by the customer. I will not accept refunds/exchanges after 10 days after your order has been received.
Q. Do you accept exchanges?
A. I want to ensure that every customer is 100% satisfied! So if for any reason you are not happy with your purchase, please convo me within 10 days of receiving your order and we can work something out.
If you wish to make an exchange, I will ship your new order once the original order has been delivered to me. The customer is responsible for the return shipping costs.
In the case of a custom order, I take a 50% nonrefundable deposit upfront. You will be emailed a photograph of the completed item before it is shipped. Upon approval of that photograph, an invoice will be sent for the remaining 50% and once that is paid, I will ship your item. If you receive your item and it has been damaged in the mail or you are unhappy for any reason, please contact me right away. You have 10 days to contact me and request a brand new item or a 50% refund. I ask that you ship the item back to me and provide a tracking number. If you request a brand new item, I will ship it to you as soon as I receive the damaged item. The customer is responsible for the return shipping costs.
I do not refund for damages caused by the customer. I will not accept refunds/exchanges after 10 days after your order has been received.
Q. Do you accept personal requests?
A. Yes - I absolutely love taking custom orders. I am a graphic designer and can make jewelry into basically any shape/character that you would like. Anything in my shop can be personalized with a name, as well. Put in your request with the "Request Custom Item" link on the sidebar.
Q. I need sterling silver (or some other metal type) due to allergies. Can you do this?
A. Yes. Currently I use silver plated metal but if you e-mail me prior to purchasing, I can let you know the availability of your metal and adjust the price if needed.
Q. If I order a custom item, how long will it take?
A. I will work with you to create your custom item. This may take 3-4 days depending on how elaborate your design is. I will e-mail you a graphic of the design before I make it for you to approve. Once the design is approved, most custom orders will take between 3-7 days to ship. If it is going to take longer, I will notify you of any delays.
Q. Is your jewelry waterproof?
A. Not entirely. I seal everything with several layers of non-toxic sealant but I can not guarantee that my jewelry is 100% waterproof. I recommend not wearing it in the shower/pool.
Q. Can you make jewelry out of my photograph?
A. Absolutely! Email your photo to shefeltpink@lycos.com. The photograph needs to be high resolution. Not sure if your photograph will look good? Send me an e-mail and ask!
Q. Can you make a Disney character, Hello Kitty, etc etc?
A. No. I will not make anything with a copyrighted or licensed design on it.
Q. Do you sell your items wholesale?
A. I do offer wholesale pricing. Please contact me through my Wholesale page for more information.
A. I use Paypal for checkout, with which you can use your Paypal account or your Debit/Credit card. If your payment comes through Paypal as an e-check, your order will be sent after payment has cleared (the amount of time this takes depends on the bank, but is usually 3-5 business days).
In the case of a custom order, I take a 50% nonrefundable Paypal deposit upfront. You will be emailed a photograph of the completed item before it is shipped. Upon approval of that photograph, an invoice will be sent for the remaining 50% and once that is paid, I will ship your item to you.
Q. How will my order be shipped?
A. Domestic orders are shipped First Class Mail via USPS. International orders are shipped First Class International. Most items are on stock and ready to ship in 1-3 days. Custom pieces may take up to a week to complete.
All orders are securely packaged in a bubble mailer. Items are gift wrapped in a handmade box with tissue paper and ribbon. A custom gift tag can be included if you are sending this directly to someone else.
Q. What is your return policy?
A. I want to ensure that every customer is 100% satisfied! So if for any reason you are not happy with your purchase, please e-mail me within 10 days of receiving your order and we can work something out.
I do give full refunds if you are not happy with your item. I ask that you first ship the product back to me within one week and provide a tracking number. The customer is responsible for the return shipping costs.
In the case of a custom order, I take a 50% nonrefundable deposit upfront. You will be emailed a photograph of the completed item before it is shipped. Upon approval of that photograph, an invoice will be sent for the remaining 50% and once that is paid, I will ship your item. If you receive your item and it has been damaged in the mail or you are unhappy for any reason, please contact me right away. You have 10 days to contact me and request a brand new item or a 50% refund. I ask that you ship the item back to me and provide a tracking number. If you request a brand new item, I will ship it to you as soon as I receive the damaged item. The customer is responsible for the return shipping costs.
I do not refund for damages caused by the customer. I will not accept refunds/exchanges after 10 days after your order has been received.
Q. Do you accept exchanges?
A. I want to ensure that every customer is 100% satisfied! So if for any reason you are not happy with your purchase, please convo me within 10 days of receiving your order and we can work something out.
If you wish to make an exchange, I will ship your new order once the original order has been delivered to me. The customer is responsible for the return shipping costs.
In the case of a custom order, I take a 50% nonrefundable deposit upfront. You will be emailed a photograph of the completed item before it is shipped. Upon approval of that photograph, an invoice will be sent for the remaining 50% and once that is paid, I will ship your item. If you receive your item and it has been damaged in the mail or you are unhappy for any reason, please contact me right away. You have 10 days to contact me and request a brand new item or a 50% refund. I ask that you ship the item back to me and provide a tracking number. If you request a brand new item, I will ship it to you as soon as I receive the damaged item. The customer is responsible for the return shipping costs.
I do not refund for damages caused by the customer. I will not accept refunds/exchanges after 10 days after your order has been received.
Q. Do you accept personal requests?
A. Yes - I absolutely love taking custom orders. I am a graphic designer and can make jewelry into basically any shape/character that you would like. Anything in my shop can be personalized with a name, as well. Put in your request with the "Request Custom Item" link on the sidebar.
Q. I need sterling silver (or some other metal type) due to allergies. Can you do this?
A. Yes. Currently I use silver plated metal but if you e-mail me prior to purchasing, I can let you know the availability of your metal and adjust the price if needed.
Q. If I order a custom item, how long will it take?
A. I will work with you to create your custom item. This may take 3-4 days depending on how elaborate your design is. I will e-mail you a graphic of the design before I make it for you to approve. Once the design is approved, most custom orders will take between 3-7 days to ship. If it is going to take longer, I will notify you of any delays.
Q. Is your jewelry waterproof?
A. Not entirely. I seal everything with several layers of non-toxic sealant but I can not guarantee that my jewelry is 100% waterproof. I recommend not wearing it in the shower/pool.
Q. Can you make jewelry out of my photograph?
A. Absolutely! Email your photo to shefeltpink@lycos.com. The photograph needs to be high resolution. Not sure if your photograph will look good? Send me an e-mail and ask!
Q. Can you make a Disney character, Hello Kitty, etc etc?
A. No. I will not make anything with a copyrighted or licensed design on it.
Q. Do you sell your items wholesale?
A. I do offer wholesale pricing. Please contact me through my Wholesale page for more information.
